4 Rose Box

*Note, order processing time is typically 1 - 3 business days, due to the influx of orders, may take up to 5 business days (Monday - Friday, excluding holidays). This may be extended further due to transit/weather delays, please read our update below. Orders cannot be canceled or altered once placed - please ensure all information entered is correct.

 *Chart above displays estimations, please checkout and enter shipping addresses to get most accurate rate and services.

 **Select locations ex. USA Territories may be unable to deliver - you may be contacted post purchase. Shipping to a PO Box may extend delivery times. Certain PO/APO/FPO are unable to deliver at this time. A residential address is highly recommended**

Transit:

Our processing times may be extend further than our normal 1 - 3 business days, or our extended 5 business days. Delivery dates are not guaranteed, but we will try our best to accommodate (Late or early deliveries can occur). We highly recommend selecting Overnight (1 Business day) shipping and a delivery date if it must be delivered on that day; this is not a guaranteed delivery, but will have a higher chance. Packages in transit may experience delays, we are unable to guarantee the timeframe selected in the shipping method. We appreciate your understanding. 

Delivery Date | Valentine's Day / Mother's Day Delivery (USA & Canada) -

A delivery date may be chosen in your cart before checking out. For Valentine's Day / Mother's Day, a shipping option is in checkout. We do our absolute best to have your arrangement delivered on that day, but it is not guaranteed. For "Valentine's Day Delivery (Feb 10/13/14)" orders may deliver earlier than February 10 to avoid transit delays; such as, but not limited to a February 9 or February 8 delivery. In the case a package is delayed past Valentine's Day; as regrettably in rare cases transit delays can occur that are outside of Saaya Rose's control, we will do our best to assist you within our policies - please reach out to us at info@saayarose.com.

Delivery dates and Delivery for Valentines / Mother's Day excludes: Remote locations, USA Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), PO, APO and FPO Boxes; these orders will ship if possible, but late delivery is likely and should be expected.

Delivery dates are not guaranteed, as delays or an early delivery may occur. For custom selected delivery dates, we highly recommend choosing a date that is one or two days earlier to avoid delays. For International orders, delays may occur in customs/transit/processing, dates are not guaranteed. We may ship earlier to avoid delays such as during COVID-19.

NOTE: If you must have an order delivered on a certain day, we recommend purchasing overnight/1 Business day delivery & selecting a date in your cart. (This is not a guarantee, but a higher chance for delivery on that date)

Backorder or Pre-Order / Ship by

This may be listed with a ship date only. Please note if your order is on backorder or preorder it will ship once it is restocked. The date provided is only an estimate and delays can occur or restock can occur faster than expected.

DAMAGED / LOST / THEFT (with Shipping Protection paid)

Can be selected and paid for in your cart, prior to payment. Policy and Details of Shipping Protection here: https://saayarose.com/pages/saaya-rose-shipping-protection-policy

DAMAGED / LOST / THEFT (NO Shipping Protection)

We will do our best to assist you! Any loss, damage or theft without Shipping Protection, will need to be investigated and approved by UPS, FedEx or the carrier used.

- Damage: Please email us at info@saayarose.com within 5 days of tracking stating "delivered" + Images or video of the damage.

- Theft/Loss: If not received, contact us after 5 days from tracking stating "delivered" (the courier may have falsely marked the package as delivered, and may deliver later), but before 10 days to ensure we can investigate.

- Missing/Loss: If there has been no updates/movement on the tracking number (ex. stuck in one location, undelivered), contact us within 14 days from the last update on tracking. 

 After the above time frames, claims cannot be summited. These investigations can take longer than expected. As well, these carriers can deny claims, in which we are not able to provide replacements. We can only offer replacements once approved by the shipping carrier.

Ensure you attach your order number and the issue. If damaged, please attach a photo/video of the damage. We will do our best to quickly get this resolved!

International Taxes, Duties and Delivery

All orders are processed and shipped from Canada, although very rare, delays due to customs clearance may occur and are out of Saaya Rose control. All customers outside of the United States or Canada are responsible to pay any applicable duties, taxes and any other fees which your local government (customs authority) may charge. Customs fees for United States orders over $799 value, may apply.

These fees are paid to your local carrier or government - Saaya Rose does not collect these fees, and, therefore, we cannot refund them.

We ship international packages as duties and taxes unpaid, this means these fees are not included in price of the goods you have purchased from: www.saayarose.com<