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REAL ROSES & HYDRANGEAS THAT LAST 365 DAYS.  Fast Worldwide Shipping. Buy now, Pay Later 

SHIPPING & DELIVERY

*Note, order processing time is 1 - 3 business days (Monday - Friday, excluding holidays) This may be extended further due to COVID-19, please read our update below.

COUNTRY CARRIER & TIMING SHIPPING FEE Duties / Customs

USA & Canada

FedEx / UPS (Up to 8 business days)

FREE (Orders over $50)

None

USA & Canada

FedEx / UPS (2 to 4 Business Days) 

$5-$30 for orders 

 

None 

USA & Canada

FedEx / UPS Priority (Overnight, 1 Business Day)

$15+

None

International

FedEx / UPS EXPRESS (2-4 Business Days)

$20-$90

Charged by

Country

   **Shipping to a PO Box may extend delivery times. During COVID-19 please use a residential address**

COVID-19 UPDATE:

We are in service and will be shipping orders! Please note, to keep our staff safe, we are practicing many safety measures. This may cause processing times to be extend, further than our normal 1 - 3 business days. Delivery dates are not guaranteed, but we will try our best to accommodate (Late or early deliveries can occur). We highly recommend selecting Overnight (1 Business day) shipping and a delivery date if it must be delivered on that day, this is not a guaranteed delivery, but will have a higher chance. Packages in transit may experience delays, we are unable to guarantee the timeframe selected in the shipping method. We appreciate your understanding. 

      

Delivery Date | Valentines / Mother's Day Delivery (USA & Canada) -

A delivery date may be chosen in your cart before checking out. For Valentines / Mother's Day, a shipping option is in checkout. We do our absolute best to have your arrangement delivered on that day, but it is not guaranteed.

Kindly note, these dates are NOT guaranteed, as delays or an early delivery may occur. We highly recommend choosing a delivery date one or two days earlier to avoid delays, if you are able to. For International orders, delays may occur in customs/transit/processing, dates are not guaranteed. We may ship earlier to avoid delays such as during COVID-19.

NOTE: If you MUST have an order delivered on a certain day, we recommend purchasing overnight/1 Business day delivery & selecting a date in your cart. (This is not a guarantee, but a higher chance for delivery on that date)

Backorder or Preorder / Ship by

This may be listed with a ship date only. Please note if your order is on backorder or preorder it will ship once it is restocked. The date provided is only an estimate and delays can occur or restock can occur faster than expected.

DAMAGED / LOST / THEFT (Route+)

By selecting and paying for Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you select Route+ package protection in your cart.

FILE A CLAIM HERE : https://claims.route.com/

* Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

Great, but can't you do this for me? We will do our best to help! Any loss, damage or theft without Route, will need to be investigated by UPS or FedEx. Please email us at info@saayarose.com within 14 days of delivery. If no update to the tracking information, contact us within 30 days. After this time frame, claims cannot be summited. These investigations can take much longer than expected. As well, these couriers can deny claims, in which we are not able to provide replacements. For orders without Route, or past the Route filing date: Investigations are required, and we can only offer replacements.

Did NOT select Route? Please email us at info@saayarose.com within 14 days of delivery. After 14 days, claims cannot be summited. Kindly attach your order number and the issue. If damaged, please attach a photo of the damage. We will do our best to quickly get this resolved!

International Taxes, Duties and Delivery

All customers outside of the United States or Canada are responsible to pay any applicable duties, taxes and any other fees which your local government (customs authority) may charge.

These fees are paid to your local carrier or government - Saaya Rose does not collect these fees, and, therefore, we cannot refund them.

We ship international packages as duties and taxes unpaid, this means these fees are not included in price of the goods you have purchased from: www.saayarose.com

All applicable fees must be paid by the recipient in order to receive the parcel. We recommend for you to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

All international shipments are sent via: UPS or FedEx. UPS actually pays all duties and taxes owed on your behalf in order to deliver the package in shortest time frame possible. Your parcel will only be released once you repay any duties and taxes that were paid on your behalf by UPS.

Customers Outside of the United States or Canada must provide a valid phone number, as UPS or FedEx may contact the importer if required to assign a broker or other details required for delivery. Delivery can be delayed due to the customs process. Saaya Rose is not responsible for any delayed international orders.

WRONG ADDRESS DISCLAIMER 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. If you made an error in your shipping address, please contact us at info@saayarose.com immediately.

The address cannot be changed once your package has been processed or shipped out. Therefore, please try to contact us as early as possible. In case the package has already been shipped out then we will have to wait and see if it gets returned back to us and only from there can we issue a refund, exchange or resend to correct address - additional shipping charges may apply.

DELIVERED, BUT NOT DELIVERED

Selected Route+? Please refer above to "DAMAGE / LOST / THEFT"

Important, all Saaya Rose packages include tracking. If the tracking information confirms that the order has been delivered to your order address, but you have not received your order, please contact UPS at: 1-800-742-5877, or FedEx: 1 (800) 463-3339 to investigate this issue. We see the same details as you, in which contacting the courier is highly recommended.

Delivery Manager FedEx: create an account for delivery changes - https://www.fedex.com/apps/fdmenrollment/?locale=en_US

Saaya Rose cannot be held accountable for packages where tracking information states the package has been delivered to your order address. Therefore, we strongly advise watching the tracking number closely, shipping to a secure and safe location.

DELIVERY REFUSED / RETURN TO SENDER

Please note, Saaya Rose sales are final and if in the rare case you or the recipient 'refuses delivery or cannot deliver' you will be billed a reship/restocking fee based on order total.

If you have paid for shipping charges you will not be returned shipping charges. If you have not paid for shipping charges (free shipping applied) your restocking fee will be $29.99.

Questions? Please email:  info@saayarose.com

Thank you