SHIPPING & DELIVERY
*Note, order processing time is 24 to 72 hours.
|COUNTRY||CARRIER & TIMING||SHIPPING FEE||TAXES|
|USA & Canada||
Fedex / UPS (2 to 4 Business Days)
$5-$30 for orders
|USA & Canada||
Fedex / UPS Priority (Overnight, 1 Business Day)
FedEx / UPS EXPRESS (2-4 Business Days)
A delivery date may be chosen in your cart before checking out or, for special occasions a shipping option in checkout. We will try our absolute best to have your arrangement delivered on that day!
Please note, this date is not guaranteed as delays or an early delivery may occur. Which we recommend choosing a delivery date one day earlier to avoid delays.
For orders outside of Canada & USA we are unable to guarantee delivery dates, as custom clearance may effect the date selected.
International Taxes, Duties and Delivery
All customers outside of the United States or Canada are responsible to pay any applicable duties, taxes and any other fees which your local government (customs authority) may charge.
These fees are paid to your local carrier or government - Saaya Rose does not collect these fees, and, therefore, we cannot refund them.
We ship international packages as duties and taxes unpaid, this means these fees are not included in price of the goods you have purchased from: www.saayarose.com
All applicable fees must be paid by the recipient in order to receive the parcel. We recommend for you to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
All international shipments are sent via: UPS or FedEx. UPS actually pays all duties and taxes owed on your behalf in order to deliver the package in shortest time frame possible. Your parcel will only be released once you repay any duties and taxes that were paid on your behalf by UPS.
Customers Outside of the United States or Canada must provide a valid phone number, as UPS or FedEx may contact the importer if required to assign a broker or other details required for delivery.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. If you made an error in your shipping address, please contact us at firstname.lastname@example.org immediately.
The address cannot be changed once your package has been processed or shipped out. Therefore, please try to contact us as early as possible. In case the package has already been shipped out then we will have to wait and see if it gets returned back to us and only from there can we issue a refund, exchange or resend to correct address - additional shipping charges may apply.
DELIVERED, BUT NOT DELIVERED
Important, all Saaya Rose packages include tracking. If the tracking information confirms that the order has been delivered to your order address but you have not received your order, please contact UPS at: 1-800-742-5877 to investigate this issue.
1 (800) 463-3339
Delivery Manager Fedex: create an account for delivery changes - https://www.fedex.com/apps/fdmenrollment/?locale=en_US
Saaya Rose cannot be held accountable for packages where tracking information states the package has been delivered to your order address. Therefore, we strongly advise watching the tracking number closely, shipping to a secure and safe location.
DELIVERY REFUSED / RETURN TO SENDER
Please note, Saaya Rose sales are final and if in the rare case you or the recipient 'refuses delivery or cannot deliver' you will be billed a reship/restocking fee based on order total.
If you have paid for shipping charges you will not be returned shipping charges. If you have not paid for shipping charges (free shipping applied) your restocking fee will be $29.99.
Questions? Please email: email@example.com