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REAL ROSES & HYDRANGEAS THAT LAST 365 DAYS! FREE USA & CANADA SHIPPING* See Details

FREQUENTLY ASKED QUESTIONS

Need help? Read below on our most frequently asked questions. Still need help? Email us: info@saayarose.com

Thank You

Are Saaya Roses Real?

YES! Saaya Roses are 100% Ecuadorian real roses which are handpicked to be preserved and are some of the best in the world! 

 

The quality of our preserved roses is our highest priority. Whether you are an event planner, a florist, designer, or simply looking for a unique display of affection you (or that special someone) will be thrilled with the quality of our roses. 

 

Do They Have A Scent?

Yes, all our arrangements have a natural rose scent. The actual roses will outlast their scent - so enjoy the scent while it lasts. 

WHAT IS A PRESERVED SAAYA ROSE?

Preserving a rose is a form of drying – but much more intricate! Once a rose is preserved, the result is completely different as the rose maintains a completely natural appearance and feel – just as if were just freshly-cut!

Saaya Roses are 100% Ecuadorian real roses. Our fresh roses are cut at their most radiant stage and then we go in and handpick the most perfect roses to preserve for our beautiful arrangements.

During the preservation process, the roses undergo a rehydration process and then are placed in a secret natural eco-friendly mixture which is gradually absorbed by the rose until it completely substitutes the sap. Once the process is complete, you have this beautiful rose with a completely natural appearance and feel.

The best part is, this unique preservation process works for 1 year to upto 3 years (with proper care).

DO SAAYA ROSES REALLY LAST A YEAR?

YES!

Our roses are made to last for a year with proper care and maintenance. With that being said, they can last for a year and even longer!

Product Care

How to maintain your arrangement

 

Taking care of Saaya Rose preserved flowers is simple and easy! To make the flowers last their entire lifespan please read following instructions. 

 

- Do not water your roses. Unlike regular (unpreserved) roses they do not require and in water will damage your arrangement.

- Avoid direct exposure to sunlight and strong lights.

- Ideal temperature to store your arrangement is: 15 to 20 degrees Celsius (60-70 degrees Fahrenheit) 

- Do not touch the roses. Due to the delicate preservation solution touching the roses may cause irreparable damage and shorten their lifespan.

- Keep in a dust free environment. If dust does collect please lightly remove the dust using a duster. 

- Do not place anything on top of the roses. The lid is intended to be placed on either the sides or the bottom of the box. Placing the lid on top may damage your roses.

- Do not remove the roses from their box. The roses are intended to be stored in their box as this will prolong the lifespan of the arrangement. Removing the roses may cause damage.

-Saaya Roses are real roses so please handle them delicately.

 

*Please note that the flowers are not edible and can stain. 

 

How long do the eternity roses last?

 

Our roses are made to last for a year with proper care and maintenance. With that being said, they can last for a year and even longer!

Rose Size

What is the difference between our classic roses and baby roses?

 

Both of our rose sizes are exactly the same in terms of their quality. The difference lies solely between the sizes of the roses. Our classic roses are between 5cm to 6cm in width while our baby roses are between 3cm to 4cm in width.

Shipping & Processing

We offer FREE USA & Canada shipping on orders over $120. Ships with UPS STANDARD SHIPPING (1-6 Business Days)

Processing time for orders is between 24 to 48 hours, Monday through Friday, excluding weekends and holidays. In other words, all orders are subject to processing time.

                                                                                                           

Once your order has been processed for shipment you will receive an email confirmation with your tracking number!

RETURN POLICY

Arrangements are final sale and cannot be returned or exchanged – given that each rose arrangement is designed for a specific individual.

 

If you would like to cancel your order, please contact our processing department at orders@saayarose.com immediately and a customer care specialist will do their best to assist you!

 

* Please note, we cannot guarantee that we will be able to cancel your order given that once your order enters our processing facility we are no longer able to make any changes.

Contact Us

For all order inquiries and general information please contact our customer care team at:

 

Customer Service:  info@saayarose.com

Orders:  orders@saayarose.com

 

We at Saaya Rose are here to assist you with all order inquiries. Please allow up to 24 hours for us to respond to your inquiry. Include your order number if applicable!

What If My Roses Do Not Last?

It is really important that you carefully follow our care instructions in order to ensure the lifespan of your Saaya Rose arrangement. If you have any issues with your arrangement please email: orders@saayarose.com 

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