25 Rose Box

*Note, order processing time is typically 1 - 3 business days, due to the influx of orders, may take up to 5 business days (Monday - Friday, excluding holidays). This may be extended further due to COVID-19, please read our update below. Orders cannot be canceled or altered once placed - please ensure all information entered is correct.

 *Chart above displays estimations, please checkout and enter shipping addresses to get most accurate rate and services.

 **Select locations ex. USA Territories may be unable to deliver - you may be contacted post purchase. Shipping to a PO Box may extend delivery times. Certain PO/APO/FPO are unable to deliver at this time. During COVID-19 please use a residential address**

COVID-19 UPDATE:

We are in service and will be shipping orders! Please note, to keep our staff safe, we are practicing many safety measures. This may cause processing times to be extend, further than our normal 1 - 3 business days, or our extended 5 business days. Delivery dates are not guaranteed, but we will try our best to accommodate (Late or early deliveries can occur). We highly recommend selecting Overnight (1 Business day) shipping and a delivery date if it must be delivered on that day, this is not a guaranteed delivery, but will have a higher chance. Packages in transit may experience delays, we are unable to guarantee the timeframe selected in the shipping method. We appreciate your understanding. 

Delivery Date | Valentines / Mother's Day Delivery (USA & Canada) -

A delivery date may be chosen in your cart before checking out. For Valentines / Mother's Day, a shipping option is in checkout. We do our absolute best to have your arrangement delivered on that day, but it is not guaranteed. For Mother's Day Delivery (May 5/6/7), orders may deliver earlier than May 5th, to avoid transit delays; such as a May 3rd or 4th delivery.

Delivery dates are NOT guaranteed, as delays or an early delivery may occur. We highly recommend choosing a delivery date that are one or two days earlier to avoid delays. For International orders, delays may occur in customs/transit/processing, dates are not guaranteed. We may ship earlier to avoid delays such as during COVID-19.

NOTE: If you MUST have an order delivered on a certain day, we recommend purchasing overnight/1 Business day delivery & selecting a date in your cart. (This is not a guarantee, but a higher chance for delivery on that date)

Backorder or Pre-Order / Ship by

This may be listed with a ship date only. Please note if your order is on backorder or preorder it will ship once it is restocked. The date provided is only an estimate and delays can occur or restock can occur faster than expected.

DAMAGED / LOST / THEFT (with Shipping Protection paid)

Can be selected and paid for in your cart, prior to payment. Policy and Details of Shipping Protection here: https://saayarose.com/pages/saaya-rose-shipping-protection-policy

DAMAGED / LOST / THEFT (NO Shipping Protection)

We will do our best to assist you! Any loss, damage or theft without Shipping Protection, will need to be investigated and approved by UPS, FedEx or the carrier used. Please email us at info@saayarose.com within 5 days of tracking stating "delivered" if damaged. If not received, contact us after 5 days from tracking stating "delivered" (the courier may have falsely marked the package as delivered, and may deliver later), but before 10 days to ensure we can investigate.

If there has been no updates/movement on the tracking number (ex. stuck in one location, undelivered), contact us within 14 days. 

 After these time frames, claims cannot be summited. These investigations can take longer than expected. As well, these carriers can deny claims, in which we are not able to provide replacements. We can only offer replacements once approved by the shipping carrier.

Ensure you attach your order number and the issue. If damaged, please attach a photo/video of the damage. We will do our best to quickly get this resolved!

International Taxes, Duties and Delivery

All customers outside of the United States or Canada are responsible to pay any applicable duties, taxes and any other fees which your local government (customs authority) may charge.

These fees are paid to your local carrier or government - Saaya Rose does not collect these fees, and, therefore, we cannot refund them.

We ship international packages as duties and taxes unpaid, this means these fees are not included in price of the goods you have purchased from: www.saayarose.com

All applicable fees must be paid by the recipient in order to receive the parcel. We recommend for you to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

All international shipments are sent via: UPS or FedEx. UPS pays all duties and taxes owed on your behalf in order to deliver the package in shortest time frame possible. Your parcel will only be released once you repay any duties and taxes that were paid on your behalf by UPS or FedEx. If refused or unpaid after multiple attempts, the parcel will be abandoned. If marked as abandoned by the courier, no refunds, discounts or replacements will be owed. 

Customers Outside of the United States or Canada must provide a valid phone number, as UPS or FedEx may contact the importer if required to assign a broker or other details required for delivery. Delivery can be delayed due to the customs process. Saaya Rose is not responsible for any delayed international orders, or abandoned parcels due to unpaid fees/unsuccessful delivery.

WRONG ADDRESS DISCLAIMER 

It is the responsibility of the buyer to make sure that they enter the shipping address correctly. If you made an error in your shipping address, please contact us at info@saayarose.com immediately.

The address cannot be changed once your package has been processed or shipped out. Therefore, please try to contact us as early as possible. Additional shipping charges may apply.

DELIVERED, BUT NOT DELIVERED

Important, all Saaya Rose packages include tracking. If the tracking information confirms that the order has been delivered to your order address, but you have not received your order, please contact UPS at: 1-800-742-5877, or FedEx: 1 (800) 463-3339 to investigate this issue. We see the same details as you, in which contacting the courier is highly recommended.

Saaya Rose cannot be held accountable for packages where tracking information states the package has been delivered to your order address. Therefore, we strongly advise watching the tracking number closely, shipping to a secure and safe location.

We will do our best to assist you. Any loss or theft, will need to be investigated and approved by UPS or FedEx. Please email us at info@saayarose.com within 14 days of tracking stating "delivered" if not delivered.

 After this time frame, claims cannot be summited. These investigations can take longer than expected. As well, couriers can deny claims, in which we are not able to provide replacements. We can only offer replacements once approved by the shipping courier.

DELIVERY REFUSED / RETURN TO SENDER

Please note, Saaya Rose sales are final and if in the rare case you or the recipient 'returns to sender' due to refusal or unable to deliver; you will be billed a reship/restocking fee + return to sender, based on order total. Not valid if shipped internationally.

If refused or unable to deliver and the package is abandoned by the courier, we are unable to refund, reship or discount the order. 

USA & Canada only (Return to sender)

If you have paid for shipping charges you will not be returned shipping charges. If you have not paid for shipping charges (free shipping applied) the shipping cost will be calculated and deducted. A restocking fee will apply which can range from $29.99 up to $99.99 or more. Return to sender cost will be calculated upon delivery to our warehouse. In total, shipping, return to sender and a restocking fee will be deducted (exact amount ranges depending on order).

Questions? Please email:  info@saayarose.com

Thank you